Terms and Conditions

These terms and conditions apply to all quotations, engagements, services and agreements between iwantservice.be and the client relating to ICT and AI services, including analysis, advisory, training, development, integration, implementation and support.

Deviations from these terms and conditions are valid only after express and written agreement from iwantservice.be.

Quotations are non-binding and valid for 30 days, unless stated otherwise.

An engagement is established upon written acceptance, including by e-mail, of the quotation or engagement confirmation.

Estimated timelines and schedules are indicative and depend on the timely cooperation of the client and the correct and complete provision of the required information.

iwantservice.be undertakes a best-efforts obligation. The services are performed with the care, expertise and professionalism that may reasonably be expected of a professional ICT and AI consultant.

AI systems and large language models may generate incomplete, incorrect, inaccurate or unexpected results. The client remains ultimately responsible for verifying, interpreting and applying the generated output within its organisation and business processes.

iwantservice.be does not guarantee specific business results, cost savings, productivity gains or the complete accuracy of AI output.

The client shall ensure timely access to the relevant systems, data, staff and information required for the performance of the engagement.

The client warrants that it holds the required rights, licences, authorisations and consents for all data, documents and other information it provides or has processed.

The client is responsible for verifying that the use of AI tools within its organisation complies with internal policies, sector-specific regulations and applicable legislation.

Applicable fees are set out in the quotation or engagement confirmation.

Unless expressly stated otherwise, all prices are exclusive of VAT and exclusive of any travel, transport and accommodation costs.

Invoices are payable within 14 calendar days of the invoice date, unless otherwise agreed in writing.

In the event of late payment, statutory interest for late payment is due by operation of law and without prior notice of default, in accordance with the applicable legislation on late payment.

The outstanding amount shall furthermore be increased by a fixed compensation of 10%, with a minimum of 75 euros, without prejudice to the right to claim higher actual damages.

Both parties shall treat all confidential information received in the context of the cooperation as strictly confidential.

Confidential information is used exclusively for the performance of the agreed engagement and shall not be disclosed to third parties without consent, except where necessary for the performance of the engagement or legally required.

Confidential client data is not used by iwantservice.be to train public AI models.

Where iwantservice.be processes personal data on behalf of the client, iwantservice.be acts as a processor within the meaning of the General Data Protection Regulation.

A separate data processing agreement shall be concluded where legally or operationally required.

iwantservice.be takes reasonable technical and organisational measures to protect personal data, taking into account the nature of the processing, the risks involved and the state of the art.

The client remains the controller for the personal data it provides or has processed by iwantservice.be.

AI output, including text, code, summaries, classifications, analyses and decision support, is a tool and not a substitute for professional or human judgement.

Decisions with legal, financial, medical, safety-related or personnel-related consequences may not be taken solely on the basis of AI output.

iwantservice.be shall not be liable for damage resulting from incorrect, careless, unlawful or insufficiently verified use of AI output by the client, its staff or third parties engaged by it.

iwantservice.be takes reasonable precautionary measures to limit risks such as bias, hallucinations, data leaks, unwanted data processing and prompt injection, but cannot fully exclude these risks.

iwantservice.be may engage specialised third parties, subcontractors or sub-processors, including providers of cloud, hosting and AI services, for the performance of an engagement.

iwantservice.be remains the central point of contact for the client for the services covered by the agreement.

One-off engagements end automatically upon completion and delivery of the agreed services.

Ongoing engagements may be terminated by either party in writing, subject to the agreed notice period or a reasonable notice period.

In the event of a serious breach of contract, either party may terminate the agreement after the other party has been given written notice of default and has failed to remedy the breach within 14 calendar days.

Services already performed and costs already incurred remain due upon termination.

These terms and conditions and all agreements with iwantservice.be are governed exclusively by Belgian law.

Disputes shall be submitted exclusively to the competent courts of the judicial district in which the service provider is established, without prejudice to any mandatory statutory provisions.